My remote quit working. I tried resetting the console, changing the batteries, and holding down the SAT button, all recommended for remote troubleshooting. NADA. So I call Dish. I was asked if i had tried, or told to try, all of the above. Then the lady asks me what model the remote is (as if she doesn't know, she already told me she could tell it was paired. How could she know it was paired and not know the model?). So I tell her the model. She then tells me "that's the problem, you have the wrong remote, you need to go back to the old one".
And.....
I lost my shizzle. I know dam well it's not the wrong model. For one thing, they mailed it to me a couple years ago, but I didn't use it until the old one went belly up. Then i used it for months and it stopped working, and it's not the batteries or the settings on the Hopper or anything else, it's FREAKING DEAD. It won't even light up.
So I told her to send me a new dam remote. I am spending $138 a month on their crappy overrated product (should have unplugged years ago, but I've been lazy) and she's giving me the run around to avoid sending me a freaking remote that probably costs them $30-40 if that. I told her send the remote or I'm gone.
I'm done with Dish. Been wanting to leave for years. I am going to wait until a series I am watching that airs 6x a week (Deep Space Nine) on the H&I channel to run it's course and then I am out of there.
As for her efforts to avoid sending the remote...I KNEW it was dead, I dropped it in a cup of coffee last week by mistake.
But I'll be dammed if I tell them that. $138 a month and I don't even have any premium channels like HBO or Showtime, though I do have their top package. They can SEND THE DAM REMOTE!!
I know it's deliberate too. My Hopper died several years ago, and it was obviously the hard drive. I had to talk to two different people and they gave me the runaround that time also, and on that occasion I also had to threaten to quit to get the new Hopper.
They want to wring every nickel they can out of their customers, that's for sure. Long term, that's a shizzlety business plan, as they will find out in a few months.